I contacted Yes! Air Conditioning and Plumbing on 2/11 when my wife noticed that our Heating/AC unit was not blowing any air. Mathew B. from YES! came out, and spent about 15 minutes looking at the unit. He then proceeded to tell me it needed a controller board that was no longer available, and that my best option was to spend $11,000 on a new unit for the house. When I explained that I could not afford such an expense, he told me he could get a retrofit board for $1200. I told him I needed a couple of days to think about it, and he then stepped out to call his manager. He came back in and told me he could get a retrofit part and do the job for $650 the next morning. He came back the next morning, and spent less than 1 hour (less than 1.5 hours total for both visits) changing the board. I had my wife request that he leave the old part, and he did so very reluctantly. A quick Google search revealed that not only is the part still available from several sources, it only costs $100.00 retail. YES! charged me more than $500 for less than 2 hours of labor, and when I contacted them to have this corrected they refused. I explained how their tech misrepresented the state of my unit, lied about the availability of replacement parts, and lied about the true cost of the repair. They told me there was nothing they are going to do about it.
6275 South Pioneer Way Las Vegas, Nevada USA
Cooling & Ventilation, Heating