Winters Plumbing Medford Massachusetts Review

Requested service call via internet on October 16 for a broken hot water tank. I received call from Winters same day and an appointment was set up for following day, Friday the 17th. Agent asked if I was ok WITH $ 29.00 service call and I agreed On Friday, I received call from Winters Plumbing (Ken Fournier) that a tech was being dispatched. Tech arrived less than 30 minutes later where my son led him to hot water tank. Tech did not have any tools, measuring devices, writing pad one would normally have. I got called down to basement where the Tech advised is was a bad “Thermocouple”” which I had originally suspected. I initially said OK to replace thermocouple and inquired about price. Tech told me to meet him outside in front of my home. Outside

he had loose leaf binder with laminated pages. He pointed to one where it simply stated THERMOCOUPLE $ 388.00. I was initially shocked and stated I could BUY a new tank for that amount of money. He turned to the next page where there were prices of new hot water tanks starting at $ 1

200 to $ 1

700. The tech said he didn’t have the part and would be back in about an hour. I then called the company that (Whirlpool) manufactured the tank and spoke to a Tech who indicated the part cost approximately $ 20.00. He also asked me to go to the hot water tank and he would walk me through a few steps to determine if the thermocouple indeed was broke. In less than 10 minutes with one additional step taken the thermocouple was working as well as the hot water tank. The Winters Plumbing tech came back and was standing behind me when I finally noticed him. He simply said “”Looks like your OK and walked out not even bothering to attempt to collect the $ 29.00 service call. I wrote a letter to the President oof the company

Timothy Flynn

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