Whirlpool Lake Grove New York Review

Slightly more than three months after purchasing a Whirlpool Duet washer from Lowe’s, the door became stuck shut after completing a cycle. A service call was placed and a technician arrived three days later, resulting in a costly trip to the laundromat in the interim. Door lock replaced, but technician noticed debris in our washer not from our house. Contacted Lowe’s and they agreed to give us a new machine. Great, right? Not so much. Six days after taking delivery of the new appliance, the unit stopped working. Choosing any cycle, the machine would not start. Placed another service call and were advised to unplug the washer from the electrical outlet. Once the machine was plugged in again, it started working. However, we opted to return the machine by taking advantage of Lowe’s 7 day return policy. However, now we are faced with replacing a washer that was purchased on sale at a significant discount. Although Consumer Reports rated this machine a “Best Buy””

an exceedingly large number of recent reviews finds people who strongly advise against purchasing this model. While we thought the design

ease of use and features of the machine are all quite good

the actual performance of the machine (when it works) is subpar. The Cold cycle on our second machine left the clothes extremely wet and the Drain & Spin cycle needed to be run to remove the excess water. The fact our first machine didn’t have this problem seems to indicate the performance of this model is inconsistent from machine to machine. We would NOT recommend this product. After posting the previous review on the Whirlpool website

I was contacted by Andre W. of Customer Service

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