Whipple Plumbing Layton Utah Review

My parents hired Whipple Plumbing to install a water heater and kitchen faucet for me as a housewarming gift. The original water heater had completely died, but the faucet worked OK, it just looked more like something you’d find in a laundry room sink than a kitchen. The new water heater Whipple installed had some issues that were more or less resolved after a few visits, but the kitchen faucet has been a different story. From the minute it was installed, it was obvious there were problems. The hot water pressure was very, very low (it was fine with the old faucet) and the plumber said he couldn’t find what the problem was. Unfortunately, it was the only one in his truck, so he took the faucet off and did something to it and reinstalled it. It worked fine for a minute, then again no hot water pressure. The plumber said he still wasn’t sure what the problem was, but he took it off and put it on once again and it worked. He said if it stopped working again, Whipple would send someone out to replace it. The faucet had a lifetime warranty as you’d expect with a $750 faucet, so I wasn’t concerned. Dumb dumb dumb dumb dumb! The next morning we couldn’t get ANY hot water from the faucet at all. There was a slight trickle of barely warm water, then we’d have no water at all, then again barely a trickle. When we turned it to cold, the pressure was fine, then suddenly the pressure would drop again and then come on full blast, then drop suddenly making a loud noise each time, multiple times per second, like a machine gun. At this point, the new water heater had completely gone out so we had to have someone come out for that anyway, and I asked him to also take a look at the faucet while he was there. He got the water heater going and then looked at the faucet. He said right away that they had been having problems with the faucets recently (some sort of manufacturing defect) and he had replaced quite a few of them himself for the same problem in the past week and unfortunately he didn’t have any spare ones in his truck, but he apologized and said to call Whipple and they would send someone out with a replacement. Whipple sent someone else out, and when he noticed the hot water pressure being so low and the cold water pressure going from high to low he said I had water hammer and that Whipple would replace the faucet but only after I had water hammer arrestors installed. I explained that I didn’t have water hammer (the problem happened only when the faucet was ON, not after I turned it off), and told him what the previous Whipple plumber had said about the problem being due to a manufacturing defect in the faucet causing the water pressure to go off and on – something to do with discs inside – and that it wasn’t a problem with the pipes. He told me that was NOT true, that the other guy didn’t know what he was talking about, and as he was packing up to leave, he reminded me to call Whipple and schedule someone to install my water pressure regulator. I said, “Wait

is that the same as a water hammer arrestor? Which one do I ask for

a water pressure regulator or water hammer arrestors?”” He looked annoyed and just told me to call them and they’d have all the parts in the truck. Now that I knew better than to trust Whipple

when I had a clogged pipe some time later

I called a local

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