WaterFurnace International East Coast Review

Homeowners are given many reasons to consider buying a geothermal HVAC system. For one thing, Congress has provided a 30% federal tax credit — a government subsidy — especially for this industry. There are also state and county benefits in many cases. Most of all, there’s the promise of a 50% to 70% savings in monthly electricity bills for heating and cooling compared to the operating costs for conventional HVAC systems. Well, let me describe our experience with our WaterFurnace geothermal HVAC system. We purchased a high-end geothermal HVAC system that cost in excess of $100,000 for our customer built house as it was being built. With repairs and legal costs, our total cost is now $750,000. How’s that sound to you? For most homeowners this would be a financial disaster with no recovery. We now have a mortgage on our new house because we had to spend money to re-do the HVAC system. We did lots of research before we did this. We learned that WaterFurnace makes the best geothermal heat pumps on the market, although they are expensive. We learned that homeowners are advised to find the best qualified designer and installer in their area. We followed all of that advice. We hired a top WaterFurnace dealer in our area. The dealer specialized in “high end”” geothermal HVAC systems. The owner was a state-licensed professional engineer and also held a master HVACR license. He had IGSHPA training and certifications. He also had training provided to WaterFurnace dealers. Our architect used him to maintain the HVAC system in his own residence. We thought we were “”golden””. When the house was completed

we discovered that the geothermal HVAC system failed to heat or cool the house properly. The dealer promised to correct the situation for us. We trusted him because he was a top WaterFurnace dealer. We were confident that WaterFurnace policed its dealers. We also trusted him because he was a licensed PE subject to strict standards of professional conduct. But months went by and nothing was fixed. We spent the summer without a a properly working AC system. We asked WaterFurnace for help. We were told that their “”policy”” was not to get involved in disputes between their dealers and the end-user homeowner customer. What we didn’t know was that the owner of the dealership was busy trying to sell his company to investors and have them hire him to continue to operate the company for them

as their employee. Our problems were being concealed from the buyer until the sale was completed. He was only stonewalling us to buy time to sell his company. Pretty soon it was the fall and it was heating season. We had to use space heaters. We finally had no choice but to fire the dealer and bring in other people to fix the problem

at a major cost to us. The first dealer refused to pay us a dime for our repair costs. We hired a lawyer. That’s when we discovered the company had been sold. Of course

the new owners had not been told about our failed geothermal HVAC design. We expected WaterFurnace to help us. How could they afford to have a failed system in a major market? They came to the house twice. But in their depositions

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