They handle returns dishonestly. They bill you and nick you for every last dime and do not honor their promise of 100% satisfaction. This appears to be their business model, to make money from customers who return goods, then resell those goods at the same price.nI purchased a 72″ cast iron clawfoot tub

but they delivered a 67″” acrylic tub. I never even opened the package. I peaked inside

then called them. They made arrangements for a return

but then told me they’d charge me $150 for return shipping. Unfair! But then they never showed up to pick up the package for over a week. It rained on the package. Still

it was never opened. When it finally arrived back