This company is a complete fraud. I ordered the hot tub in May 2013. After delay and delay and delay, the hot tub wasn’t delivered until November 2013. During that time period I heard every possible excuse from the fact that there was too many orders to the plant in China burned down to the shipping docks in California were on strike. The excuses never stopped. I was repeatedly offered discounts and refunds to satisfy the delay. They never happened. When the tub was finally delivered, it was so damaged I couldn’t even turn it on. I was immediately told that they would sent out a replacement panel and other parts. It is now June 18, 2014 and still no parts, still no refund. In later conversations where I complained about wanting the refunds, I was offered items that I had already been charged for like synthetic cabinets and salt water systems and extra foam and extended warranties, the list goes on and on. When I asked about getting those items, I was later told that they are automatically included on all of the tubs – so they admitted that they charge for upgrade items on their website that are included whether you pay for them or not. Or perhaps they are not included whether you pay for them or not. This company is a pure scam. I have been transferred from one department to another with every foreign person that they have working for the company, all of whom have American names like Steve, Nicole, Victor, Rodger, etc. None of them speak or understand English very well at all. I have saved every email communication and required that most communications be in writing to keep a record. I plan to take them to court and file complaints with the Better Busines Bureaus and Attorney General’s Offices but I am truly sorry that I did not call the credit card company and cancel the order immediately when this all started over 15 months ago.
775 E. Blithedale #529 MILL VALLEY, California USA
Pools & Saunas