Sure Heat Manufacturing Versailles Kentucky Review

I purchased propane gas logs in Dec 2013 from Home Depot, Lex Ky. Worked fine from Dec ’13 till Apr ’14. Attempted to use in Oct ’14, but pilot flame would not stay on. Owner manual said to deal with manufacturer, Not Home Depot. Called SCM for help. Was given ‘trouble-shooting’ procedures, but never solved problem. After many calls, was given info to return the log-frame to SCM in Georgia for repair. After 3 weeks, began calling weekly for status. (SCM is very difficult to get a “person”” on phone. Get only “”messages”” but they never return my calls) When able to get a “”person””

they say they are really “”backlogged””

be patient & will get repair ASAP. After nearly two months

still have not received my repaired log-frame. After reading “”Ripoff”” reports of others trying to deal with this company

have to agree

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Sure Heat Manufacturing Versailles Kentucky Review is rated 1 out of 5 based on the reviews submitted by our users and is marked as POOR.
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