Is this the new way to make profit for Staples? Have anyone every use a promotional, rebate, gift or similar cards to make purchase online? The purchase amount would automatically subtract the discount and you pay the remaining balance. When I was checking out at Staples.com using the rebate card issued from Staples, the card was declined because the purchase amount is bigger then the rebate card without giving me the chance to pay the remaining balance. After online chat, website look up within Staples, and many re-routing inside the 800 numbers, the service center manager said that the system automatically cancel and decline the transaction because Staples will not allow purchase when using rebate cards that has smaller amount than the purchase price. So whatever the amount of the rebate card has is taken back to Staples. If customer request to have the rebate card back, which most people will, it will take approximately 30 days and during that time the service fee, plastice replacement fee and cancellation & manual check issuance fee all applied.
Nationwide United States
Accountability, Office Suppliers & Stationers