Sleep Number Beds 98109 Washington Review

About 2 months ago, I experienced a house fire. Thankfully, the majority of the damage was house furnishings and nobody was home when it happened. When my pregnant girlfriend and I were shopping for mattresses, we discovered Sleep Number and were sold instantly. The instant draw-back from ordering from the store was that they quoted us a 6-8 week delivery time. At the time, we had been staying in a hotel while we were figuring out our housing situation. As soon as we figured out a new place to live, we checked out the Sleep Number website and were pleased to see delivery times quoted at 2-3 weeks. So, we ordered directly from the site and waited with excited anticipation. And we waited. And we waited. And we waited. After the third week, we called into customer service to see why we had not received a tracking number regarding the delivery. The first person that we spoke to said that they were a few days out of their normal delivery time and we should receive updated tracking info in a few days. After a few days with no tracking info, we called in again to see what the delivery status was. This time, the person that we spoke to said that the delivery might not happen until mid December, but we should expect the mattress sooner. After some deliberation about whether or not to wait such a long time for delivery (girlfriend is in her third trimester and very pregnant, we are sleeping between couches and a spare bed that isn’t big enough for us), we decided to call back and see what our options for refund were. The person that we spoke to in customer service this time assured us that the mattress would be shipped the following Friday and we would have it by Thanksgiving (tomorrow at the time of this report). On the quoted date of shipment, we called in to verify that shipping would occur since it was nearing the end of the day and had not received any tracking info. As if they are trained to be unhelpful, the customer service said that they had no record of any mattress being shipped for us and that they did not know when it would ship; and further that they didn’t know why we would be quoted specific shipping times to begin with. Ever frustrated at this point (we were nearing a month after order), I requested to speak with a manager or supervisor. Conveniently for them, they don’t transfer to manager but they put in a request for you to receive a call back. We requested a call back, and they never called back within the time-frame quoted. We tried again to get in contact with someone “up the chain”” in the customer service department and were basically stonewalled with the promise of a call-back. Finally

after posting a negative response on Facebook

we were messaged directly by representative from SN and promised a credit and that someone would be looking into our shipping problem

with some specific info (regarding our case) to call back with. As instructed

we called back in to attempt and rectify this problem. This person told us another story about the state of things at SN (system upgrade

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