Sierra Living Concepts Rancho Santa Fe California Review

Stay away from Sierra Living Concepts and let as many people know as you can!I purchased a large media console table with iron frame and solid wood in early Sep 2013 and my order did not deliver to me until Nov 18, 2013. I understand furnitures manufactured in overseas take time so this does not bother me as much yet throughout the entire 3 months, you cannot talk to a live person to understand the status of the order. I left message on their customer support but no one called me back. When I finally received my media console, they had a trucking company shipped and simply dropped my 230LB furniture on front door and the driver told me, they were told not to move inside the house. The outer carton is all damaged/rugged already. The driver told me normally there’ll be enough buffer tin side the carton to protect the product but he is OK for me to add a comment in the packing sheet to state ” box with damages

consignee to inspect”” with signature. While my family worked to move the monster to my living room

we find we get broken wired iron doors. We took pictures of all the damages and requested Sierra Living to return the whole thing. First of all

the customer service 866 number can never talk to a live person. It’ll always ask you to leave a message. When I log in my problem in their customer support website

one sales rep did call me back and promised to take care of the issue. What I have afterwards is simply changing hands to another customer support rep who also promised me to solve this issue yet she only exchanged emails to ask for more information from sending damaged pictures to show her the receipt and notes from the truck driver which to me might be fair to assess a workaround solution. She then asked me to provide a dimension of the product and said this is a “”custom”” product??? Give me a break

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Sierra Living Concepts Rancho Santa Fe California Review is rated 1 out of 5 based on the reviews submitted by our users and is marked as POOR.
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