I started a Home Warranty policy on Oct. 21, 2014 with this company. The total cost was $399. I was told that the total payment would be charged to my credit card. I never received a receipt, I signed and returned the contract and believed the service was in place and my home was covered. On Feb. 10, 2015 I contacted them for service on my heating system and they informed me that my policy has lapsed due to non-payment. I was totally blindsided by this claim so I asked to speak to a supervisor and was given the run around. The agent told me that they sent several e-mails to inform me that the account was not current, after researching my e-mails; I found that to be a lie. I asked that they provide me with a copy of those e-mails and they couldnu2019t produce anything at all. The agent was very rude and told me that I was out the $133 that I paid and I would need to start a new policy if I wanted them to cover my home once again. He also stated that regardless if I started another policy or not, they will not provide a service tech to cover the heater issue at my home, I would need to pay out of pocket for that. I offered to pay the balanced that they didnu2019t charge to the card and make the policy current again; the agent denied it and told me I will need to pay the full price for a new policy. I am very unsatisfied with the way this is being handled. It is absolutely ridiculous that you cannot reach a manager at this company to help with your concerns. I informed them that I filed a claim with BBB and they didnu2019t care. They have a D- rating with BBB. DO NOT BUY A POLICY FROM THEM! They refuse to refund my money!
Home Warranty Companies