Sears outlet Middletown Delaware Review

I purchased a refrig. from sears outlet in newark,de. in feb.2014. Upon delivery they droped it on my porch. I called the store and was advised by the mgr. to accept delivery and they would repair the damages. 5 months later and several wrong doors being delivered to my house I finally recieved to right doors,I thought. I again called the store to have a tech repair the damages. 1 month later the tech arrived and after working on it for appx. 2 hours he informed me the doors were still the wrong doors. I again called the store and was told to pick out another refrig. I recently totally remodeled my entire kitchen and wanted the refrig. to match all the other appliances. And after researching I found only the Fridgeadaire thay I had purchased was the only match as my other appliances were also fridgedaire products. I then requested a full refund of the purchase price. I was told “NO”” by the store mgr. I then called sears outlet coustomer service and was told I am not eligable for a refund because the 30 day refund policy period has expired. This 6 month delay was brought upon by Sears outlet and their employees only. I did not damage the refrig. Nors was it my fault it took 6 months to finally get a repairman to fix it. Bottom line Im stuck with a cosmeticlly damaged refrig. only because sears outlets poor customer service department.”

49 university plaza route 273 and chapman rd. Newark, Delaware USA



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