On Thursday Morning July 15th, I contacted Sears to repair my Heat Pump/AC unit that was installed by them in 2007. The compressor would not come on and it was only blowing hot air. Sears told me that the unit was still under warranty until 2017 as I’d purchased the extended warranty. They said the soonest they could have someone onsite was Monday July 19th between 8-12. Monday I called at 11:45 a.m. and was told they’ll be there soon; they did not show at all. I called them back and the customer service person said they’d have to reschedule me for Tuesday July 20th between 8-12. Tuesday I again called in advance, and was told they’re on their way; then of course they did not show. I was told Tuesday afternoon that they’d be here Wednesday July 21st between 10-2. Wednesday I began calling at 8:00 a.m. to verify they’d be here as agreed between 10-2, after my third call at 10:12 a.m I was again informed that they wouldn’t be here today and I’d been rescheduled to Tuesday July 27 because they didn’t have anyone available. I asked to speak to their local routing office and was told they’re not allowed to transfer me and their is no one to talk to; but make sure you’re home when they do show up or you won’t get service. Sears is running a home services scam on their customers when it comes to service appointments. They intentionally overbook appointments knowing they can’t make it there in time. Their bread and butter are the service contracts they sell. Stay AWAY from Sears at all costs, they are liars and customers are expendable, as once they get your money, they don’t wish to provide the agreed upon service. I wish I’d seen the link below before ever dealing with Sears. I too was a lifelong Sears customer and believed them to be a reputable organization; that is obviously no longer the case.www.customerservicescoreboard.com/SearsToday Wednesday July 21st I decided to call customer service in Hoffman Estates, Ill to give them one more chance before filing this report. I spoke with an executive admin named Liz who said she’d call me back after speaking with the routing office; she did not call back and they did not show.
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Cooling & Ventilation, Heating