CFNA Firestone

CFNA Firestone

CFNA Firestone Angela The term “Customer Service” is unknown to this company Schaumburg IL!!. This has to do with CFNA “customer service” for bill pay. On 9/22, my bill was due. I went online to pay my bill in the afternoon and the website didn’t work. I tried several times thinking it was just my computer, but their website continued to say it was experiencing “technical difficulties” and suggested I call customer service. I finally did as I had already spent over an hour trying to access. I called “customer service” and an automated answered the call stating reps were busy but my call would be answered in sequence, so not to hang up. I waited. I waited more. I waited nearly ONE HOUR and NOBODY came to the phone. Only their awful muzac kept playing. Finally, I got in and hung up (no one ever answered) and I was able to pay my bill. I also, tho, wrote “customer service” explaining that my payment was posting the next day due to being unable to log on. I got a reply today from “Angel”. “Angela” is one of the WORST “customer service specialists” I’ve ever encountered. She told me there was NOTHING wrong with their website and they would NOT remove the late charge (which, by the way, is the same amount of money I paid on my bill!).90z0T I’m contacting corporate on Monday; however, I am going to be so glad when my bill is completely paid and I vow to NEVER go to Firestone again. I’ve already discarded their card. I have spent on my older car over $6000 with Firestone the past 6 years. That’s quite a bill and quite a customer to lose. I hope they collapse because their “customer service” is horrible and from what I read on RIp-Off and other sites, their company is just going down with service quality. You’re not too big to fall, Firestone and treating your customers like garbage will make you fall faster. There are far better companies to use out there than you. I will NEVER EVER EVER use you again. Also, I will be writing my state government because of your FRAUDULENT late charges and my NBC Responds people.

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