Advantage Honda

Advantage Honda

Advantage Honda – rude, vulgar, service manager with no class refusing to take responsibility for damage caused during recall repair – Manhasset New York!!. The service manager here, Anselmo Paulino, is by far the most unprofessional lowlife I’ve ever dealt with. I kid you not, he possesses the management skills of a potato. Our family car is a 2007 Honda Pilot; a recall was issued earlier this year related to the airbag on the front passenger side. The work was completed, but when we brought the car home we noticed scratch marks all along the left and right side of the panel covering the airbag. We called up immediately and spoke to the receptionist who told us to bring the car back in. However, we were unable to do so since my mother (the primary driver of the car) was going out of the country the next day. They told us to bring it in when she came back. Fast forward to her return, the car is brought in, but now they’re telling us that it couldn’t have been due to the work performed on the car, and that maybe someone had tried to get into the XM radio system. I’m sorry, but we live in a community where there is security watching our parking lot at all times. Also, their claim wouldn’t explain why the scratch marks are all along the length of BOTH sides of the panel; by the radio and by the door. The car was brought back home, with my mother visibly upset over the situation. A call to Honda corporate was of no use, they claimed that they were unable to hold Advantage Honda accountable for the damage because they are privately owned, and that we would need to deal with the manager there. My mother called up Anselmo to rectify this matter, but again, he denied any responsibility for the damage. I noticed he was upsetting her so I got on the line and told him to back off and quit being rude to my mother or I’d have no problem slamming a lawsuit against him and Advantage Honda, to which he responded by addressing me as ‘playboy’ and hanging up on me. Honda should be very concerned that this pile of trash, Anselmo, is representing them. As a manager myself, I would NEVER insult a customer directly, regardless of the situation. It infuriated me to the point that after he insulted and hung up on me, I immediately made my way over to their location to address this sorry excuse for a man, face to face. We stepped into his office where he acknowledged that he insulted me, then deliberately refused to apologize. Fortunately, I have this conversation recorded on my phone and I will turn it over to the BBB and NY Dept. of Consumer Affairs, if necessary.Honda seriously needs to re-evaluate the employees who represent them and discipline/terminate individuals like Anselmo who are grossly incompetent in their ability to properly handle situations like this. Reader, do yourself a favor and stay as far away as possible from this dump.

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