I ordered a set of Awesome Augers products by telephone by answering a series of yes and no answer questions supplied not by a human being but by a recording. I was asked two different times if I would like a second set of auger products and I answered no both times.At the conclusion of the telephone call I never did know my order number and total amount to be charged to me.The first time I saw my order total was on the packing slip inside the product shipment box. I discovered I was shipped two set of products for a total cost of $127.90 even though I ordered one set.I telephoned the company and was told they didn’t have available my order information. I was transferred to a supervisor who offered to refund $19.95 if I would keep the second set. Otherwise I could return the second set but would have to pay for the shipping, and insurance costs. I also would not receive much of any refund because most of the charges were for shipping and handling.I researched the company on the internet and found a person who had complained to the NY Attorney General. I did the same and received a reply that they would intercede in my behalf with the SAS GroupImmediately in response to being contacted by the Attorney General I was contacted by the SAS Group and was asked what I wanted. I stated I wanted a full refund and would return the product. A following phone call from the company informed me I would receive a full refund and would not have to return any of the Awesome Auger Products.Recently I have found where the SAS Group has established a $200,000 fund for refunding amounts to consumers who file a form with the New York Attorney General. I think the cutoff date for this is the middle of September 2010. Information for this is on the internet.
220 White Plains Rd 100 Tarrytown, New York United States of America
914 333-7402 or 914 332-7