Let the buyer beware!!From my experience, the reason Roto Rooter of Scranton has a high rating because when the bill is presented for payment, not only does the technician rave about the Thursday motivational meetings which according to the technician teach how to get the most from each customer, his skills at distraction are far better than that of plumbing or septic repair. What seems like a canned infomercial goes on about how every customer who leaves a review is entered into a drawing to win $500. Since I am finally submitting a review, please consider this my entry. At least if I should win the drawing if in fact there is one, it will bring my loss to $3600 instead of $4100! After the gleaming review of Roto Rooter, the technician went on to say that their charges are high because technicians work ON CALL and ON COMMISSION so they never know how much income to expect. The technician in question had a gofundme page for a few hundred dollars to fix his pick up truck, yet thinks it fine to steal from unsuspecting customers.A technician, who the Scranton office said was their most honest and capable employee disconnected the septic, illegally dumped over 1000 gallons of raw sewage on an adjacent property with a sump pump caused $4100 damage to date. By the time the repair is complete it will cost over $20,000. Worse yet, it took some time to research a competent septic professional, who then proceeded do all that was possible by “putting a bandaid on system””
and not before filing for a permit which roto rooter did not do. The Roto Rooter technician said it was not necessary for repairs and then proceeded to disconnect the drain field and redirect the entire septic system into ONE (1) 20 ft pipe. The following day
raw sewage was came up through the drain into the house
something I had never experienced prior to the handy work of Roto Rooter of Scranton’s prized technician. I called to ask why this was happening and was informed that perhaps he had run over the pipe and pushed it back into the MUD! I’ve since learned 125 ft is required for a house of this size. For goodness sake
I even applied for a permit for a fence All the while we were living without water