Rigid Staten Island New York Review

I had recieved a Rigid Cordless Drill Kit as a Christmas gift in 2008. After unwrapping my gift and opening the box, I noticed that the tools carried a Lifetime Warranty. I held onto that insert because it is a rare occasion when a lifetime warranty is provided. Sometime in 2013, one of the batteries died. I purchased a new one at a cost of approximately $50.00. A few weeks after the battery died, one of the Cordless Drills stopped working. I remembered the Lifetime Warranty and contacted Rigid asking for a replacement Drill. I don’t know if the batteries carry a lifetime warranty or not, I never asked but a second battery died and I replaced it. I received a letter dated November 5, 2013 advising me that there was a 3 year limited manufacturing warranty in effect for my tools because I did not register for the lifetime warranty withing 90 days of purchase. If I had registered the products I would have been covered by the lifetime warranty. The lifetime warranty notice is in large easy to read letters while the registration requirement is in the fine print. I had advised Rigid that the Cordless Drills were a Christmas gift and I never had the receipt. Basically the letter said too bad, so sad. Recently the second Cordless Drill stopped working and that is the catalyst for this report since I know that Rigid will not honor the lifetime warranty. If the product carries a lifetime warranty, there should be no need to register for it. Rigid uses the serial numbers on the tools to determine the date of manufacture. My drill kit R82007 was no longer eligible for additional services because the standard 3 year warranty had run out. My point is this, if the packaging materials advertise a lifetime warranty in huge letters, then the requirement to register the product should also be noted in large letters that are as easy to see as the words “Lifetime Warranty”” and not in the fine print. When I purchase power tools

the warranty period is clearly noted and if I had a problem

I simply had to submit proof of the date of purchase and the tool was fixed free of charge during the warranty period. To advertise a lifetime warranty in large letters and then in fine print require registration of the product is deceptive. A warranty is a warranty and a lifetime warranty should not require registration to be honored. I had a bit of difficulty locating all of the companies involved with Rigid. It may be that TTIGroup is a parent company to Techtronic Industries of North America

which may be a parent company to Rigid Tools. The headquarters of TTIGroup is in Hong Kong. The Rigid website lists the Elyria

South Carolina address for contact purposes. The Header on the letter I recived denying my request for a replacement is: Techtronic Industries North America

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