Pro Gas and Heating (Mr. Ed Lowe) Surrey British Columbia…

June 15, 2009 Man from Pro Gas & Heating came to repair my basement gas fireplace. It needed a new part (I believe it was a gas valve) The ignition worked and pilot light came on but when turned to “burn”” it would not stay on. Man who came on afternoon of June 15/09 stayed for about 45 min. He took the whole unit apart. Spent some time in his truck on the phone. Returned to house and told me he was unable to repair it – he would have to get someone else to come

he put the whole thing back together before he left. I called the office

spoke to Ed who said Brad would come and fix it. Ed did mention that he (Ed) should not have sent the other man. That evening Brad did come. He took the fireplace apart

said he did not have the part and would have to get it and come back in the morning. Because I had an appointment the next day I asked him to back on Wednesday

he said he would and asked if it would be okay to leave the unit apart to save time when he got the valve. I agreed

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