We placed an order on January 19, 2015 for an Oversized Anywhere Chair With slipcover – 050199963932. We received the item over two months later (today) on March 25, 2015 which is way later than the promised estimated shipping time. When I assembled the chair and upon further inspection, I noticed that the right piping on the armrest has a ripped seam with the thread coming out. Today, March 25, 2015, I contacted customer service representative Sarah about what can be done to resolve this. My daughter wants the same exact slipcover but was informed that the slipcover has a JUNE 10, 2015 estimated shipping time. I do not think we deserve to wait almost half a year (nearly 5 months) to have our order fulfilled. Also, what would we do with the foam pieces without a cover? They are not usable without a slipcover. I asked Sarah to connect me to a supervisor but she transferred me to a gentleman named Scott who was not a supervisor. Scott told me that I could keep the defective slipcover and wait until PBK ships me the replacement cover in June (Order #050844624665). I am upset because they are charging me again for a defective item that was not under my control. I am truly appalled by this company’s way of rectifying the situation (with no offense to Scott since he tried his best).
Furniture & Furnishings