Ozbo Los Angeles California Review

Missing items + damaged items + a duplicate item + an item I didn’t order + a refund I didn’t ask for = my first Ozbo experienceOzbo’s prices are low, but the headache in simply trying to get what I paid for was not worth the monetary savings.On September 3, 2011, I ordered at Ozbo.com, using a coupon code for free shipping on orders over $50. All the automated emails Ozbo sent after that are in a completely different voice than customer service representative, Samantha. The automated emails are fun and friendly whereas the people over there seem to email whatever to get you off their backs and do whatever at whim with your order.On September 10, I received the first of 3 Ozbo shipments. Though the packing slip listed all 5 items I ordered, 2 were missing, plus 2 were cracked maybe because there was so little padding material. I emailed help@ozbo.com, and on September 12, Samantha began what became a series of empty responses about how the missing items were going to be shipped. In the end, they were never shipped. I wanted to send back the damaged items, and though the back of their packing slips say they’ll provide a prepaid return label for that, Ozbo always seemed reluctant. Samantha emailed “You may dispose of the damaged items

as we do not want them sent back to us.””On September 22

I got a second box from Ozbo with the replacements for the cracked items. There was no padding in the box

but luckily

they were fine.On September 24

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Ozbo Los Angeles California Review is rated 1 out of 5 based on the reviews submitted by our users and is marked as POOR.
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