Purchased home in July 2013. September 2013 the furnace failed. Called Old Republic and they sent out a contractor to evaluate unit. My Policy states $1,500.00 coverage for heat and air. The contractor said the installation was not to code and he would not do anything. The furnace has been installed and operating 27 years. Called Old Republic again and they sent out a different contractor. He said Old Republic would only pay $639 dollars to replace the furnace. I woud have to pay $1,500.00 to fix Not Covered Items. When I asked for a breakdown of parts and labor for the $1,500.00, the contractor said he did not split out the costs and left. He called Old Republic and told them he refused to come back to my house. I called Old Republic and they told me they would send me a Cash Out of $639.00. I told them I would not accept this and they needed to get another contractor out to replace my furnace. Old republic found another contractor that drove 85 miles one way to work on my furnace, not replace it. He tried to light the pilot lite and after watching it blowup three times (in my attic) I told him to get out before he burned the house down. The furnace has been red taagged by two different pe9ople, one of them the gas company, for a cracked heat exchanger, so lighting the pilot light might have killed us with Carbon Monoxide. I have contacted Old Republic again and now they are offering $900.00 for me to cash out. I said no and asked for their legal department to contact me. Guess what, no response after five (5) more calls.
PO Box 5017 San Ramon, California USA
Cooling & Ventilation, Heating