On 12/14/2015 I bought A Canon MB2320 printer from Office Depot which merged with Officemax. I bought what I thought was a two year extended warranty plan when I bought their performance plan. On 08/21/2018 the printer stopped working so I called OfficeMax performance plan department to file a claim to have my printer fixed and was told that my performance plan had already expired. A man named mike told me that the plan started on the day I bought the printer and to send it to Canon to have it repaired. This is what I found on their website, (When does the coverage of my protection plan begin? The term of the plan begins on the date of purchase and continues for the period indicated on your sales receipt. Except for the enhanced coverage which begins on the day of your purchase, all other coverage begins upon the expiration of the shortest portion of the manufactures warranty expired.) It sounds like they are saying one thing and doing another. It is 99.9% unlikely that OfficeMax would have to do any kind of warranty work the first year because Canon would be fixing it. I assumed that a two year extended warranty started after a year but I found out the hard way not to assume anything. All extended warranties that I was told by other retailers starts the day the one year warranty expires. OfficeMax screwed me out of one year of warranty! There’s an old saying; screw me once, shame on you. Screw me twice; shame on me.
6600 North Military Trail Boca Raton, Florida United States
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