I purchased a Gibson Central A/C unit (outside unit) a little less than 2 years ago. I had it installed by a reputable, licensed technician. The a/c went out on May 21, 2010. I had a different tech (first one passed away a short while ago) come out to fix the problem. He determined that the compressor was the problem. Great! I thought, its under warranty. Sure was… They replaced the compressor. I had to pay shipping both ways AND all costs including labor and subsequent parts to get it fixed. This came out to nearly $800. On June 3rd the part FINALLY arrived. The morning of June 4th, they showed up to install it. After several hours of trying to get it to work, it was determined that the compressor they sent was faulty as well. It took over 3 hours to get anyone from Nordyne customer relations to talk to me. Bob Marx FINALLY returned my phone call. But he was short with me, and could care less about my problems, could care less that it took two weeks to get the first compressor, and really didn’t seem to mind that it appeared it would take another 2 weeks to get another. I tried to talk to his superior, Keith Skipper, but still haven’t received a response. Do yourselves a favor and STAY AWAY FROM THESE COMPANIES!!!
8000 Phoenix Parkway O’Fallon, Missouri United States of America
Cooling & Ventilation, Heating