No Utility Bills Inc. Unsatisfied Customer 999 Saskatchewan Review

I just wanted to warn everyone on Kijiji of the horrible experience I am having with No Utility Bills Inc. I bought a Harman TLC 2000 from them back in October 2013, by January 2014 the metal on the inside of the stove had warped considerably and several welds had broken. I read the entire user manual and have operated the stove accordingly. I have not done anything like over fire the stove (the ventu2019s usually at around 15-20%) to cause the warping. My best guess is that Harman used inferior metal in the manufacture of this stove. Apart from the warping other issues include paint flaking off the top of the stove, interior finish chipping off in large chunks, the cheap wooden door handle which sits in front of the glass when closed got cracked and singed from the heat, and the burn time is nowhere near the 60 hours that No Utility Bills Inc. advertises it is (Iu2019m getting about 2-4 hours using coal from Bienfait Mine, SK). I sent pictures to No Utility Bills Inc. who forwarded them to Harman. Two months later I hadnu2019t heard anything back so I contacted No Utility Bills Inc. Apparently they had received a brand new replacement stove from Harman a month before. They sent me an email, which for some reason went to my junk mail folder, and when they hadnu2019t received a response to that email for a month they couldnu2019t be bothered to pick up the phone and call me, but rather let me wait indefinitely. I was a little disappointed to hear that they got a replacement stove since I specifically asked them to exchange my TLC 2000 for a heavier duty model as it appears that it was not built tough enough for daily use and I didnu2019t want to simply exchange it for the same model which might have the same defects. No Utility Bills Inc. informed me that if I wish to exchange my TLC 2000 for the new one that I would need to ship mine back to them and pay for them to ship the new one to me. The freight would be $333 not including the $80 in fuel it would cost me each trip Iu2019d have to make to the city. The entire exchange would end up costing me about 25% of the purchase price of the stove, which is crazy and itu2019s simply more than I can afford right now. Rather than throwing all that money out the window on shipping to replace a nearly new stove that I shouldnu2019t need to replace for the exact same model which could have the exact same problems I thought it best to simply return my stove and get my money back. I kindly requested from No Utility Bills Inc. that they allow to me return my stove for a full refund. Since they already had a new stove in hand they would be able to sell it for full price and it would be as if this entire mishap never happened. Their complete response to my request: u201cI donu2019t think so.u201d They offered no explanation as to why they wouldnu2019t entertain my more than reasonable request for a refund or even suggest a compromise that may be acceptable to both parties. All they said was u201cI donu2019t think so.u201d Does that sound like the kind of company that youu2019d want to deal with? I donu2019t think so. I told them that I would be contacting the BBB to file a complaint as well as post ads on the internet warning other potential customers of their horrid customer service. They told me to go ahead and theyu2019ll sue me for slander if I give them a negative review. Well No Utilities Inc. if I didnu2019t have the $333 to pay for the shipping to exchange the faulty stove you sold me then how much money do you think youu2019ll get out of me when you sue me for speaking the truth? The verdict: Can I recommend the Harman TLC 2000 wood/coal stove? No Can I recommend doing business with No Utilities Inc. (aka Wild Rose Hydronics, Wild Rose Solar, Architectural Drafting & Design, Wild Rose Business Services, Wild Rose Drafting, Wild Rose Hosting, Holt Construction, Holt Group of Companies?) u201cI donu2019t think so.u201d

301 Tower Road South Athabasca, Alberta Canada

(780)628-4835

www.noutilitybills.com/

Cooling & Ventilation, Heating

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