Purchaced Flexsteel power reclining leather sofa for $1835 after my first Flexsteel sofa seat cushion core broke down shortly after purchase. I upgraded and spend $700 more on this purchase hoping it would be a better product and be a quality product. My current Flexsteel latitude collection seat cushion core failed aswell as cushions in back and arms after 8 months . Service call representative from NFM explained that since oil prices rose Product quality has gone down and is reflected in cushion core and stuffing. My a*s literally sits on wood frame not comfortable at all. This sofa came with 5 year warranty. I spoke with customer service manager offered repair of product, told its normal wear and tear. I disaggreed and told her its a defective inferior product and I would rather get store credit and purchase a more expensive better quality product. I was told all they could offer was repair after futher discussion offered refund minus 20%, I did not like that as product is defective and I offered 10 % Told no way. They could only offer me repair of product which I believe to be defective and of poor quality. As a single household individual you would think spending $1800 on a purchase would mean quality but I guess not. I am a normal weight man dont have kids and use only few hours a week. I have to wait 6 to 8 weeks for new core cushions to come in then an additional 7 to 10 days for repair. Not at all satisfied with service nor product but they would not budge on credit. I will wait for repair for product that is poor and inferior. Rather return for full refund and take my money elsewhere. beware of what you buy or you too may be unhappy.
1601 VILLAGE WEST PKWY KANSAS CITY, Kansas USA
Furniture & Furnishings