I ordered the MyPillow matress topper and was charged for return shipping. I specifically asked the sales associate over the phone if return shipping was covered and she told me it was. The reason Iu2019m angry is that I never would have ordered from a company that doesnu2019t cover return shipping. I was making an assumption that it was more likely it would be returned based on the many poor reviews this company has for product satisfaction. MyPillow told me to donate the topper to a local charity and send them the receipt. They refunded my money less over $30.00 in shipping. I called and customer service just kept repeating that they donu2019t cover return shipping and would not acknowledge the fact that their employee told me otherwise to get me to order. Along with the fact that I was lied to the matress topper and free pillows were laughable. The topper was a slab of non-conforming uncomfortable foam wrapped in a cheap casing with straps. What really stood out was the four free pillows I received. I am dumfounded on how this man grew this company to the size he did selling such an un-impressive product. These pillows were almost half the size of a basic queen size pillow. Itu2019s a pillowcase with ground up foam inside. If you know anything about business you would realize that Mike Lindell is just a very good salesman selling snake oil. He convinces you that your going to get a great product and you end up being sold on Mike not his pillows. You can see on his commercials how he proudly displays his cross outside his buttoned up shirt to give the millions of Christians an incentive to make a purchase. This is the reason I feel ripped off. I already convinced myself what Mike Lindell may be about and had little confidence in the product, thus I made sure they would cover return shipping. These products were so bad I assume his business plan is to sell as many as he can and automatically get a large percentage of them back. He has to be selling a product he can make very cheap or his business plan would not work. Also, he makes it very difficult to see on his website where you will be charged for returnes, yet he states he guarantees his product. I urge you to try to find on his site where he explains you are responsible for return shipping. What he does may not be illegal, but Mike Lindell is truely a modern day snake oil salesman.
MN United States