Mr Lid Containers Sacramento California Review

The Mr Lid product idea sounded good, just what we needed. So, I went on-line to order. The order process was a maze, and very confusing. You must enter your credit card information first, not last as in most on-line orders. As I wound my way thru the maze, there were a number of upgrade offers-order one set, get one free, order a different set and get free shipping on the first order, get a $10 discount, etc. When I was finished ordering what I thought was one set for $19.95 plus $7.95 s&h, a second one free plus $7.95 s&h, plus a new set with larger containers for $19.95 plus $7.95 s&h, and free shipping for the first order, minus $7.95. Total of $34.80, or so I thought. There was no way to review the order, it just went thru as the credit card info was entered in the first step, before selecting product. Then at the end there was a thank you for your order of 2 “Bongo”” specials for $83.70. What??? I didn’t know what a Bongo special was

and certainly didn’t buy 2 for $83.70. I called Customer Service first thing Monday morning to fix the order

as they were not open on weekends & I had ordered Saturday night. I was told the order had already been shipped

my account charged & there was nothing they could do

but when the order arrived

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