On July 1st, 2010, I placed an order with Modern Reproductions. I sent a check because they offered a 10% discount. They told me that I would receive the items within one week after the check has cleared. The check was cashed two weeks later but the items were not delivered. I called several times to the phone number in their website. It happens that this phone sent you to a call center. The assistant takes your phone number, name and addresses and they tell you that within 48 hours you will get a reply. It never happens. I asked to talk to the supervisor of the call center to mention that they may be involved in a fraudulent operation. The supervisor came to the phone to say that that was not the case. Her name was Deborah one time, and another time she was Jean. I also sent numerous e-mails to which I did not get a reply. When I mentioned that I would report the business as a fraud, I got an e-mail saying that they cancelled my order and they would be refunding my money.Two days later I got a partial order delivered. I was missing a side table. I called and called again to ask for the table or the refund. They took my name and phone number and e-mail and the message was that within 48 hours I would get a reply. Never got it. The business seems to be operated by a pair of guys, John and Brian. They seem to be located in England and they run a fraudulent operation in USA and UK. They change the name of the business often, now they go by Famous Furniture. When I asked where the call center was located, sometimes they tell me in NY and sometimes in Atlanta, Georgia, and sometimes in the Pacific Coast. I have reported this incident with the Internet Crime Complaint Center (IC3) and with the Better Business Bureau (BBB), which already has numerous complaints about this business and it has an F grade. DO NOT DO BUSINESS WITH THIS COMPANY; BE AWARE OF DIFFERENT NAMES BUT THE SAME GUYS AT WORK.
80 Broad St. 5th floor, NY, NY 10004 Internet United States of America
Furniture & Furnishings