Ordered an outdoor furniture set for over $2,000 in July of 2015. Was Informed of 5-7 weeks for delivery. Items never arrived, excuses were always made. When contacting customer support, it became clear that Luxxella conducts their business practices in a very nefarious and unprofessional manner. In addition to their blatant lack of customer service and defrauding customers, we had our bank card that was used to purchase the set compromised shortly thereafter. Now I’m not one to point fingers, but this seems rather suspect considering the manner in which Luxxella operates. Earlier in the day, I spoke with Luxxella, who assured that my items would be here on Friday October 9th, 2015. Then, when initiating an online chat with them later that day, I was told by Balthazar Saul Rembrandt that my order would arrive between 13-16 October. When I asked to speak to an operations manager or the person in charge of Luxxella operations, they would not answer me. Additionally, as a servicemember, I have had my information compromised, compliments of the HMO that oversees the military system, so I really do feel there is a possible link or vulnerability of systems involving this company and my credit card getting hacked into by some tire outfit in China. I have a chat transcript available for review as well that clearly indicates their attempts to cover up lies with more lies. Interestingly enough, Southeastern Freight Lines, their shipper who they claim was delivering it, does not even ship past Texas in their route map, yet I was told the items shipped from Los Angeles. Even more suspect.
13126 South Broadway Los Angeles, California USA
Furniture & Furnishings