Luxury Spas Inc Boston Massachusetts Review

We (my girlfriend and I) ordered a $1600.00 Steam Shower enclosure from this company company on a Monday. We ordered it because they said it was In Stock, and that they offerred free shipping. Time was of the essense because we we moving into a new house in a week and needed it to complete the bathroom renovation. We told them of the situation, plunked the money down and waited. The following Monday we recieved a call from their “customer service’ (Wendy)rep who stated that model was NOT IN STOCK. So we chose another. My girlfriend called on Wednesday to get a tracking number

there was none

they had not shipped it. I called on Thursday and was told it would be shipped on Friday. Seeing that there had been nothing but dissapointment and runarounds from this company I canceled the order. I was then told by Wendy I would be charged $80.00 for the cancellation. What did i expect from them after two weeks of BS. I agreed to the $80.00 cancellation fee and then was told the ‘accountant

who handles refunds

was not in. Remember now

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