Long Distance Van Lines Perry Hall Maryland Review

Moving with Long Distance Van Lines of either Columbia MD or Davie FL was a nightmare from the beginning to the bitter end. In the bid / comparison phase, they low-balled us on estimates, ran down the competition, and used very high pressure sales tactics. I went with them in spite of my misgivings because the price was cheap and they claimed to have 5-star ratings (shame on me for not reading the real reviews). To give you an idea, Mayflower came to my house and gave a binding estimate of $11,000. Long Distance did not come to my house and used Mayflower’s estimate of weight and space to give a price of $9,000. In the loading phase, the first bad sign was two smaller rented trucks showing up (Long Distance doesn’t own their own trucks). Five Russian speaking loaders loaded all day, and – surprise, surprise – they filled the two trucks and had a lot more furniture to go. It seems they were going to have to bring a THIRD truck hopefully the next day. NOT at THEIR expense, but at MINE. Now, the cost was going to be $14,750 and they wanted half of that RIGHT AWAY. I don’t believe the packing was efficient and space well used. After all, what motivation do they have to use two trucks when they can charge you for three? In the shipping phase, things got VERY bad. Mind you, we were moving 400 miles, 3 states away. We arrived at our new empty home and waited for our furniture (AND clothes!). Our driver had PROMISED us that he was coming straight to our home with no additional loads (no room for it anyway) and NO STORAGE. After all, he said, could they afford to load and unload our stuff TWICE? And haste paid for them because they rented their trucks. Long story short, TWO WEEKS later, no furniture. MULTIPLE calls to what is called “Customer Service.”” They couldn’t even tell me where my furniture WAS. The salesman INSISTED they would get it there BEFORE two weeks because it was “”in the contract.”” The NEXT THIRD week was TORTURE. I read the fine print (PLEASE read it!) and discovered that they had “”THIRTY DAYS”” and told Jay the salesman (I could hardly ever get customer service) and he insisted

No

it was two weeks (while I was looking at the contract and reading 14 days). I let it go hoping that they THOUGHT it was 14 days. But they were counting 14 “”BUSINESS”” days so weekends and the holiday didn’t count! Thus my furniture finally came THREE WEEKS to the day later exactly 14 BUSINESS days later so they didn’t have to pay the – get this – $30 a day fee. Oh

that $30 would “”kill”” them on my $15

000 move! Now the delivery phase was where the REAL suffering kicked in. I talked to the driver. Discovered he was on vacation. AND that the furniture had been in storage

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