Ladlow’s Home Furnishings Scottsdale Arizona Review

My wife and I went to Ladlow’s Fine Furniture in February 2008 to browse for new furniture for our newly purchased home. Although we just wanted to walk around on our own to just browse, the receptionist insisted for us to be assigned to a sales representative. The sales person was very pleasant and spent a lot of time with us and offered no charge for design consulting if we purchased an entire collection of household furniture from the store all at once. We told her that our new home was still in escrow and after the close of escrow we planned to do major renovations, therefore we wouldn’t be ready to purchase new furniture for several months. She insisted that since we have ample time, ordering custom furniture would be a better way to go. We told her that we were on tight budget and wouldn’t be able to pay large sums for the entire furniture order all at once. She stated that the owner of the store always allow his customers to pay in installments charged to a credit card or post-dated checks, for balances at the time of delivery. She said that they do this all the time and assured us not to worry about it. nBased on the above assurances we reluctantly started to work with the salesperson and proceeded to select colors, models etc. for an entire household of furniture. She made two visits to our new home recommending interior paint colors to match the new furniture. nAfter several months of picking colors, fabric and styles, we finally finalized the selection. The total price came out to over $34,000. As a precursor to initiating the monthly installments, Ladlow’s asked for a 30 percent down payment in the amount of $10,000. I issued a $10,000 company check from my business and delivered it to Ladlow’s on October 1, 2008 to proceed with the order. Upon delivery of the check, I once again confirmed with the representative that I will need to make extended payments directly to the store for the remaining balance as was agreed upon when I first put in the order. I stressed to the sales representative that I would only be able to issue the deposit check in reliance that I would be set up with a monthly payment plan. I was again assured with the same statement, “Don’t worry

we do that all the time.”” nThe $10

000 check was accepted by Ladlow’s and was deposited to their account the next day and cleared our account on October 4

2008. nDuring the entire transaction

Ladlow’s has never presented me with a written contract with the terms and conditions of the deal. The entire deal was based on verbal presentations and assurances. nDuring our several visits to the store

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