La Rosa Del Monte Hoffman Estates Illinois Review

STAY AWAY from this company. It is ran by a person out of New York by the name of Carlos Figueroa. He is, for lack of better terms, the worst person you can have running a moving company. He is a liar, a con, a thief and definitely hides behind the phone so that he doesn’t have to deal with problems. My wife and I called La Rosa del Monte 4834 W Armitage Ave, Chicago, IL 60639 (773) 745-1331 out to make a move from Chicago to Orlando. Initially, we didn’t hire their services because they said it was going to take 10 weeks to get our items to Orlando. We decided to rent a haul and make the move ourselves; we figured: u201cat least we would be in control of our things.u201d Good thing we did, however, we were unable to get a big enough truck and had to leave some items behind. We called La Rosa del Monte to pick up the remanding items. We made it to Orlando before they were able to pick up our things from Chicago. The day after they picked up our items, our situation changed and although we just made the move to Orlando, we had to head back to Chicago. We called Javier, our La Rosa Del Monte rep and explained to him that we needed the items held and that we would provide them an address in Chicago once we returned, but that we did NOT NEED our items sent to Orlando. He said that he was out of the office and that he would take care of it once we got it. A month went by, and we were finally settled in our new home in the Chicagoland area. So, we called La Rosa del Monte to get our things back. HERE IS WHERE THE STORY GETS GOOD. Apparently, Javier gets amnesia and does not recall anything and was going to check to see where our items were. After waiting, calling, and waiting, and calling; we found out that our things were supposedly in La Rosa del Monte at 10208 General Dr, Orlando, FL 32824 (407) 859-6262 and that Javier never stopped the move. We were irate and thought that it couldn’t be possible, Javier denied the conversation and that the contract clearly stated that we hired them to move from Chicago to Orlando. The items picked up were HIGH dollar woodworking equipment and weightlifting machines along with expensive paintings and household furnishings. Now, they wanted $1,800 from us to pay the move to Orlando and another $1,800 for the move back to Chicago. We thought that they were trying to steal out items, so we called Orlando to ask where they were. We were not surprised when we called La Rosa del Monte at 10208 General Dr, Orlando, FL 32824 (407) 859-6262 to find out that they knew nothing about out items. The first thing that crossed my mind was THEY STOLE THEM. Very upset and not getting anywhere, they referred me to Carlos Figueroa out of New York office La Rosa Del Monte 1133 Tiffany St Bronx NY. 718 991 3300. The first conversation was typical. Although, he was looking for every way out of the situation he listened, and we ended up the conversation agreeing that he was going to investigate and get back to me the next day. The next day came and went, and no call. I gave him a few days and called back. Same: u201cSorry, I am almost done with my investigation, and I will get back to you tomorrow.” Tomorrow came

and you guessed it

he never called. I called and called

left messages expressing my concern and that I would file complaints with the Federal Trade Commission

who governs interstate moving

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