ANYONE, and I mean ANYONE looking for a moving service, stay far, far away from Kelly Williams Westlake Village They are the most unethical company I have ever come across in my life. And… they not only treated my belongings like garbage, they damaged a number of my items and doubled my estimate after they loaded my goods and held me and the goods hostage. They lied, are dishonest, uncaring and unethical. This pattern of behavior continued throughtout the most miserable moving process I could ever imagine. DO NOT SUPPOPRT A BUSINESS THAT TREATS IT’s CUSTOMERS THIS WAY, THEY SHOULD BE DRIVEN OUT OF BUSINESS BY THEIR BEHAVIOR! They quoted one price after I spent an enormous amount of time delineating items to be moved, estimating the number of boxes that were to be moved, even going so far as photographing the size of the items to be moved. was reassured that the price they quoted was more than adequate, however the estimate double once they loaded and had my belonging held hostage. I even paid for them to pack my goods, which was the farthest thing from packing…it was dumping and shoving things into boxes, that by the way, they didn’t have enough of and had to run to Home Depot to get more of…sound professional to you?! They also did not have a hand cart or other supplies that would support a professional move. The packing service consisted of dumping drawers, etc…into boxes, they shoved the inner workings of a grandfather clock in a box to make it fit, ultimately damaging the clock, they threw stuff in wardrobe boxes, not even hanging most of the stuff, only later to find items so mangled, and damaged that they are useless at this point. I can honestly say there isn’t a piece of furniture that isn’t damaged as a result of this move. There has been lot of damage and loss of my stuff. Such a bad bad service. I never even thought they would treat my belongings in this way. Handling it very roughly. Idiots made me really pissed!! I want to get back at them for the huge damage it has been a big loss for me. I can go on and on, but what I want to say is run…stay far away from a company that lies about being a family owned business, about where your goods are stored during transit (I like others were told Kentucky and it was Moorpark), about owning a line of trucks and then having Budget Rental Trucks show up, about not being a broker when infact that is truly who they are, about background checking their employees, which they obviously don’t as I had folks show up that were not in this country legally, about being an A rated company (by whom?), and getting away with the practice of bating and switiching; quoting one price and then doubling it after you are held hostage. It is beyond me how the State of CA hasn’t gone after this company for it’s illegal and unethical business practices. Kelly Williams Westlake Village is nothing but an unethical SCAM!
Apt 201 Richmond, Kentucky USA
Real Estate Services