Jeldwen Burlington Wisconsin Review

The windows are nice u2013 the customer service is the worst Iu2019ve ever encountered! If you buy from them, you better hope thereu2019s never a problem with the order. Purchased custom order windows and patio door for full house remodel. Three windows developed stress cracks, 4th window (a slider) had rollers on the top instead of the bottom and was inoperable. Processed the claim in November, 2013 and still dealing with it. The technician has been out three times, taken measurements of the actual windows and submitted to the company. Apparently Jeldwen doesn’t compare the order to the shipment before they ship. The packing list has a line for the inspectoru2019s signature, but there’s no signature. At this point we’ve received 13 replacements in various shipments. 3 windows were correct, still missing one. The other 10 went into the dumpster (jeldwen doesn’t want them back). The patio door order was cancelled by ‘someone’ at jeldwen and had to be reordered. Discovered this when following up on it’s scheduled ship date…Turn around ended up 3 times longer than guess-timated. Almost every communication was initiated by us. Requests for details such as date of estimated turn around, estimated ship date, tracking info on shipments have been met with “I assume””

“”I don’t know””

“”I can’t tell you””

“”call back””. And if you put a little pressure on trying to get the info

the CSR gets really nasty. For instance

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Jeldwen Burlington Wisconsin Review is rated 1 out of 5 based on the reviews submitted by our users and is marked as POOR.
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