Although customer service was very friendly, I am very disappointed to hear that they not only wouldn’t replace the broken stand on the pull-up Christmas tree, but they also wouldn’t sell me another stand!! I bought it at the end of the season last year with hundreds of dollars of other items, so I never put it up till now. One leg of the stand was pulled off the center, so the tree leans to one side. They suggested I take the stand to a local Christmas tree store to see if they would sell me a stand. So disappointed! What kind of customer service is that?! Guess they don’t care about return customers. I won’t ever buy from Improvements again.
Furniture & Furnishings