Guardian Protection Products Suffern New York Review

Purchased a warranty for a recliner sofa and Guardian Protection Products refused to honor the warranty or even inspect the damaged furniture. Purchased a Laredo Reclining Sofa (Article # 400774) on 01/01/12 from Bobs discount furniture, for a cost of $599.00 and the Goof Proof Warranty (5 years) for an additional $149.00 and delivery for $129.99. While the children were playing on the couch they broke the two rip cords used to recline the couch. The damage occurred on 11/12/2016 and was reported on 11/14/16. Spoke to a representative and stated since I did not observe how they broke they could not determine if it was accidental in nature and therefore denied the claim outright. I explained, that I was not present however the fact was that neither their company or myself could determine that it was not accidental. I asked for a tech to come out to check it, they refused and just denied the claim. The Goof Proof Plan, according to Bob’s Discount Furniture, coverages, “Breakage of frames





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