I had an absolutely horrible experience with Godby. My experience was so bad that I believe the company is either completely mismanaged or is willfully ripping off customers. Savvy consumers should BEWARE OF THIS COMPANY! On August 3rd, 2013 I contacted Godby Heating, Plumbing, Electrical to repair my air conditioner because it was blowing warm air. The technician arrived and quickly told me that I needed to replace the thermostat. On August 4th, the air conditioner still does not work. Godby sends Rich back to our house who quickly claims to have fixed it for $500. He explains that it needed more coolant and so he refilled 3 lbs of coolant. I specifically asked if there was a leak since 3 lbs is a huge amount. He said it would work. I was skeptical, but the unit was indeed blowing cold air so I paid the bill. By August 5th the AC was again blowing warm air. I called and spoke to the manager Kevin. He admitted that there must be a leak and the technician should have performed a full leak check before installing coolant. Kevin sent another technician who easily confirmed on 8/6/13 the coil leak. This repairman stated that the first technician should have performed a full leak test before filling any coolant and apologizes for the mistake. The manager, later called to tell me they will install a new coil for an additional $1,852. I complained that Godby should apply the wasted coolant cost (~$500) to this new total. (Any leak repair will involve adding coolant back into the system, again.) Godby should have performed a leak test before refilling with coolant and even then should have presented me with options before actually performing the work. After complaining, Kevin agrees to offer the Club Rate, which reduces the cost to $1,400. As I pressed for a reasonable deal given my previously incurred and unnecessary coolant expense, the manager became rude and unreasonable in his interactions with me. He even denied previously admitting any error on the part of Godby. I declined further work with Godby and called a competitor that quoted and performed work at a regular cost of $1,290. (This, of course, includes the coil leak repair plus the cost to refill coolant again.) To make matters worse, I received a 90-day past due notice from Godby for the $500 of unnecessary work performed on August 4th. I paid this total in August and have the receipt and bank withdrawal proof. Every company makes mistakes, but how these mistakes are handled is what defines a company. Godby does not care about their customers. Godby represents poor quality work, poor customer service, high costs and double billing! Save yourself money and a headache by using someone else!!
7852 Moller Road, Indianapolis, IN 46268 indianapolis, Indiana USA
Cooling & Ventilation, Heating