Futons Now (Lifestyles Furniture) chicago Illinois Review

(1) Lifestyles also operates as Futons Now. n(2) I went on Lifestyles Futons Now website and ordered a full size Futon frame in midnAugust 2011. I paid approximatelyn192.00. n(3) The Company sent a chair size futon frame instead. n(4) UPS delivered two boxes. n(5) The contents of one box (part of the frame) had an ink stain. n(6) The frame was of extremely poor quality. n(7) The advertisement does not reflect what was inside of the boxes. n(8) I called Futons Now (which I learned was also Lifestyles). n(9) The Futons Now representative told me that a company named Collegiate makes thenfutons and that Collegiate makes low quality products for collegenstudents. Nowhere on the FutonsnNow website does it say that its products are of low quality. n(10) When I contacted Lifestyles, the company rep.nwas non-responsive; and extremely unprofessional. n(11) n He refused to take return of the merchandise. His basis was that he orders from a company in NorthnCarolina called Collegiate. He said that his company was in Iowa. He said that I had to fight with Collegiate. n(12) nI am convinced that he is absolutely wrong. I purchased from Lifestyles, notnCollegiate. n(13) After many days and e-mails and phone calls —–finally,nhe agreed to take the merchandise back. nHe told me that I had to pay the shipping to North Carolina. n(14) I shipped the merchandise to North Carolina. n(15) When the merchandise arrived back, Lifestyles stillndid not refund my credit card until I complained to Lifestyles. n(16) Lifestyles finally refunded my account onnSeptember 22, 2011 and deducted 15% and approximately 27.00 for the shippingncosts in sending it to me. n(17) Although, the contract allows for the company toncharge 15% and shipping costs, the Company is not permitted to engage in falsenadvertising or to make it an obstacle-ridden path to obtain a refund. It took me approximately 3 weeks tonsecure a refund and that I had to make call AFTER CALL AND E-MAIL after e-mail—- only then didncompany respond to me. n(18) I believe that Futons Now is a scam. The company advertises something thatnlooks great in pictures, but it sends merchandise that looks nothing like the picture. In my case, the companynsent me dirty, junk-like looking wood. n(19) It should NOT be necessary for the customer to have to call and call and e-mail and email to get the attention ofnLifestyles. n(20) The representative dared me to complain to the authorities. It was like I was dealing with gangsters. n

4711 N. Brady St. – Davenport, IA 52806 Davenport, Iowa United States of America

1-888-717-4111

www.futonsnow.com/

Furniture & Furnishings

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