on 9/3/13 I purchased a loveseat model 6640135 Kylee Goldenrod; the salesperson John Mebane noted there was a loveseat on the next shipment and he would call me if he could let me have it. I never heard from him. I called two weeks later and asked that he call me back, he never did. I called again and was informed that it would take another week to get the loveseat. I have no furniture in the living room, as I moved across the country. Since I haven’t heard from anyone and it had been 23 days, I purchased another loveseat from another store on 9/26/13. The new store is delivering the next day, for less, and is much nicer to deal with. I called Furniture Factory Direct to cancel the order, and that is where the fun began. I got the lovely and charming (note heavy sarcasm) previously mentioned supervisor on the phone who informed me that I would have to wait because it takes a while for these things to come in and the loveseat was no exception. He said I had only waited two weeks. I used logic, called math. to point out that no, indeed it had been over three weeks. At this point he told me that he would not allow me to cancel because the loveseat HAD arrived and the salesman HAD called me earlier in the day. Now, my job requires me to carry my cell phone on me all day long and let me assure you the phone had not rung once. At all. nada. I told the manager this. He called me a liar and started yelling at me. Every time I tried to tell him that 1) I was cancelling the order, 2) he contradicted himself, and 3) there was no phone call from his store on my phone log nor was there a phone call from his store, he just yelled louder. I asked for his manager. He said no, and he wasn’t going to give me the name of his manager either. Then he hung up. I am refusing delivery and calling the credit card company to refuse the charge.
2402 84th St Lakewood , Washington USA
Furniture & Furnishings