I have gone through the worst expreience with frigidaire. I cannot believe that in this day and age a company can get away with being so pathetic in customer service, technical support and in the production of their appliances. One month after getting a brand new unit with washing machine which is still under the 1year warranty – it stopped working. The customer service of both the manufacturer and the technicians is appauling. They don’t speak directly to each other so you have to be the go-between for them to coordinate their work and in getting the spare parts, authorization and the technician coming to your house to fix the appliance. They have come to our place over 7 times …which means I took off work and still they haven’t been able to fix it. Instead of making things easier they seem to keep coming back to fix it without the parts!! They do not want to refund the amount or replace it…they just keep sending more technicians who I think are as useless as the machine is. I wish I had read the 100’s of comments online before getting any frigidaire appliance. DO NOT BUY FROM THIS COMPANY. Not only does the machine break but you will have to spend months dealing with incompetent customer service, technicians etc. I wish they would just come and take the machine away!!
New Jersey Martinez, Georgia United States of America