I ordered a Waterstone faucet from Fresh Water Systems on 10/19/13, which stated on their Web site and in a subsequent email from them, would ship in 3-4 weeks. On 10/10/13, EIGHT weeks later, after numerous emails (some never responded to), calls and live chats, lies and stringing along, I was told it would be another 3-4 weeks for the faucet to arrive. At this point an entire kitchen renovation was 99% complete and at a halt because of this faucet. I cancelled the order by phone on 10/10 but received no confirmation nor refund ($867), despite numerous requests by emails(unanswered) and phone. I was also told I could not return the filtered water faucet I had purchased to match this faucet ($476). This is one of the most unprofessional companies I have ever dealt with.
Greenville, South Carolina USA