Diningroomsoutlet.com Nassau New York Review

We ordered a dining room set in September. Delivery promised for late November. Didn’t arrive til mid December. So far , nothing out of the ordinary for furniture orders in my experience. We were told that every item is opened $ inspected before delivery, but when our furniture arrives two of the six chairs are missing and one is damaged. We call immediately and are told the new chairs will arrive within the week.but they never come. We are told that the chairs will be shipped directly to us via ups, but again they don’t arrive. At this time we are told to track the items through ups only to find out that they shipped with fed ex, but shipped to two different locations. Two chairs go to new jersey. One chair goes to Brooklyn. Apparently they were never coming directly to my home. I still don’t know why we were told they were. We are told no less than three separate times that we should expect delivery on a specific day. We took off work to wait and the chairs don’t come. After the second time waiting for delivery we complain and are told by a customer service agent that we will be compensated for the cost of two chairs minus the discount we received upon ordering. A total of $418. Finally after three solid months, we receive delivery of two completely un-assembled chairs and the following day one more chair back. The man who delivered them dumped them on my floor and intended to leave us to assemble them until my husband reminded him of the ” white glove service”” we were supposed to receive. A week and a half later we haven’t heard anything about the refund we were offered

I call to remind mike

the vp about our previous conversations and today

I get an email from customer service stating that they have denied our””claim”” because they feel that they have”” fulfilled the order as invoiced”” I have never dealt with a less competent more dishonest group of people. I saw a lot of negative reviews about them when I was shopping

but ignored because I just didn’t believe they could be as bad as what I was reading

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