Curtis Total Service Bethlehem Pennsylvania Review

I signed up for the service contract – 2 visits (1 for AC, 1 for heating system). We have 2 units so had to get 2 contracts. The 2 guys were knowledgeable and touched up a few things. Then came the shocker. They had to replace the capacitor on the outside unit. Their quote after the service contract 10% discount – $ 447. I should have stopped them right there, but would not know if there were other problems or if the system would work. They suggested changing the 40amp wiring contactor also. I said go ahead to avoid any future problems – $310 for that. I then went online and looked at prices for the capacitor and the contactor. Both were online for a total of $120. That was a shocker. I could see charging double and doing the repair for a total of $ 300. Even that would be too high. But charging $726 – that is totally unreasonable. Any honest company would do it for $300 total. I should have told them to hold off so I could get quotes from other companies, but then they would not be able to see if that would fix the problem or if the rest of the system would work. They did do some other touch ups, answered my questions, and gave a slight discount. But $ 726 for 2 basic replacements, on top of the $550 service contract. That totals almost $1,300. And they will return to look at the heating system in a few months. It was quality work, but almost triple what other companies would charge. Another company charged $180 to replace the motor on the outside unit, and Curtis charged me $726 for replacing a capacitor and contactor ? I am very unhappy and left a message on their Account voicemail. I now see the other reviews of their extremely high charges, which seem to be the norm for them. My neighbor recommended them, but I should have done my homework. Get quotes from different companies and don’t be talked into spending a ridiculous amount of money for a basic repair. I cannot recommend Curtis. Update: Just received a call back from Curtis. He was rude, demeaning, and kept giving a long-winded speech. I had to keep interrupting in order to say anything. And then he said I was being rude. Summing up his long winded speech – “You were given an estimate before the work was done”” as law states. I should have declined the repair

which I could have easily done myself. But if they are there to check out the AC system and one of the parts of the system is not working and they are overcharging me for hundreds of dollars

do I just tell them no and ask them to leave ? How can the rest of the system be tested to find the problems. He bad-mouthed other companies saying they hire ex-cons

morons

and donu2019t know what they are doing. Not a respectful representative of a company. I would not have this guy working the register at McDonalds or do anything that would have him interact with people. He did not want to listen. He kept trying to justify the cost of replacing 2 minor items that took about 15 minutes to replace. He was trying to explain of how costs are estimated

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