Crate and Barrel Baltimore Maryland Review

I ordered their “Porto Bed”” and it was delivered to my home. When I tried to put it together

I found that the part listed in Step 1

the two headboard legs

was not included. I called to complain. This was a Sunday and after being on hold 10 minutes they said they would send me these legs overnight and I would get them by Tuesday (since they would not go out til Monday). Even though I was shocked that a high end store like Crate and Barrel would send out furniture missing parts

I was OK with this and anxiously awaited my parts. Tuesday came and went. No legs came. I called and they said they actually went OUT Tuesday overnight and I would get them Wednesday. I made them give me a tracking number at that time. On Wednesday I was home all day and by 2pm the legs had not arrived. I checked the tracking number on UPS at it said “”Billing Information Received””. I have been buying stuff online and tracking packages for well over a decade

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