In 2014, I needed to order a custom art deco rug, size 20 x 12 feet. My interior designer Paul, suggested Manolo Cuellar of Couture Rugs (www.couturerugs.com) in Manhattan. We finalized the design and color, and on June 9, 2014, we prepaid Couture Rugs 50% ($3750) for the custom rug. The promised delivery time was about 5 months (around mid october 2014), and the price included professional rug delivery and installation at my Washington, DC residence. On march 3, 2015, almost 9 months later, i was notified that the rug arrived in USA. i immediately made another $3750 payment, and tried to coordinate with Mr Cuellar delivery and installation date. we agreed for delivery after March 30, 2015. You can imagine my surprise when a delivery truck pulled up to my DC residence on March 18, 2015, and i was asked to remove a rolled up 300 pound rug that was 20 feet long. Obviously i refused to sign for the rug without any help offered by the delivery man, who was very specific that he “just drives

and you unload””. Mr. Cuellar when notified

was mildly apologetic

and promised to come to DC with helpers to install personally as agreed upon initially. We set the delivery and installation appointment on March 31

at noon. On March 31