I ordered a bathroom vanity from this company and paid in full by credit card in the amount of $1685.00. 2 weeks later the vanity arrived (4/28/2016). The vanity came in a large box heavily wrapped in plastic. The driver left the box on my driveway because it was too big to get it any closer to my front door. It was pouring down rain that day and I looked at the box from my doorway and it appeared to be damage free. I signed the paper and off the driver went. Fast forward a couple hours later after the rain had stopped, I began to open the box. The first thing I noticed after I removed the heavy plastic wrap was a hole in the side of the box (looked like a forklift made) the damage reached the vanity but it was a rather small dent. I grimaced but it wasnu2019t enough for me to complain about. The vanity was well packaged and it took me some time to finally get to the vanity itself. This is where the trouble began. The marble back splash was completely broken in 2 and the marble double sink was cracked in 3 different places. I immediately stopped and called them and told them the damage report. The man from the company did not even say sorry or anything. He just asked if I signed the delivery paper. I said yes and then he said too bad that since I signed that waived him from their liability of loss. What kind of customer service is this?? I emailed them pictures of the damage and they said they would file a claim with the carrier. But given the fact that the shipment was accepted with no exception noted on the delivery, they are not sure if the carrier will honor the claim or not. Of course the carrier is NOT going to honor the claim. Fast forward to 5/13/2016 here is the response from the company: (no surprise here) The carrier has completed the investigation. They’ve concluded that the shipment was delivered without exception. This could be considered that the goods were delivered in good conditions. However, as a good faith attempt to settle this matter, Daylight has decided to pay a settlement of $395.01. Please understand that your sign of the delivery receipt without noting the visible damage on the packaging and failure to inspect the shipment under such circumstance have waived our liability of the loss. Please consider this as the final payment of the claim. We will credit $395.01 to your credit account in 10 business days. So here I am with an unusable vanity and out $1700 bucks. I just can’t believe a company would run their business this way. Not even one time did they mention a replacement or refund!
1680 W. Winton Ave Hayward, California USA
Bed & Bath