As with any retail establishment, Carls was very quick to take my money. I paid by check. However, within 2 days, I decided to cancel the order, and rethink how I wanted to furnish. The furniture was not a special order; it was sitting in their local warehouse. It never left the warehouse. However, on the back of the receipt, in very fine print, was a notice that even my salesman wasn’t aware of: if you pay by cash or check, it will take from 2 to 4 weeks to receive a refund. The salesman actually thought it was what all other stores state: about 10 business days. nI was, of course, upset that this company would hold onto a customer’s money for no other reason other than because they can. Turns out, the controller cut the check within a week, but the owner, Jeff Baker, held onto it until the maximum time elapsed. I received my check after about 5 weeks, which exceeded what the fine print said. nNaturally, I took my business elsewhere after that, and spent $30k that Carls could have had if they had treated their customers like people they wanted to have return. nStunNorth Palm Beach, FloridaU.S.A.
5480 W. Hillsboro Blvd. Coconut Creek, Florida U.S.A.
Furniture & Furnishings